RETURN & REFUND

Lass Vagary Crystal Jewelry Refund Policy

We greatly appreciate your choice of Lass Vagary as your go-to platform for crystal jewelry. To ensure a pleasant shopping experience, we provide the following refund policy:

1. Refund Period
If you are not satisfied with the product upon receipt, you may request a refund within 7 days. Please ensure the product is unused and remains in its original packaging.

2. Refund Conditions
- The product must be unused, undamaged, and returned with its original packaging, tags, and any accompanying accessories.
- Customized or personalized items (such as specially designed crystal bracelets) are non-refundable unless there is a quality issue.

3. Return Process
- Before initiating a return, please contact our customer service team with your order number and product photos.
- Upon receiving your return request, we will provide you with the return address and further instructions.
- The shipping cost for returning the product is the responsibility of the customer, unless the return is due to a quality issue or a shipping error on our part.

4. Refund Processing Time
Once we receive and inspect the returned product, we will confirm whether it meets the refund conditions. If eligible, we will process the refund within **7 business days**. The refund will be issued via your original payment method.

5. Non-Refundable Items
- Shipping fees are non-refundable, unless the product is being returned due to a quality issue.
- Returns due to personal reasons (such as changing your mind or selecting the wrong item) will not include the shipping fee in the refund.

If you have any questions or need further assistance, please feel free to contact our customer service team. We aim to ensure every customer enjoys a satisfying shopping experience at Lass Vagary.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 805952158@qq.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 805952158@qq.com and send your item to: 拱北桂花北路153号之四.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 拱北桂花北路153号之四

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.